Technical support

How to report system errors

In order to solve the operation system errors you have encountered as soon as possible, please email [e-mail] and describe the problem you have encountered.. We will solve the problem for you as soon as possible.

If you encounter a system error that could not proceed smoothly, please use Google Chrome as much as possible. If you still cannot solve it, please provide the following information:

• Member identification or order number

• The version of Google Chrome

• Screen captures of the issues

Minimum requirements of the service

We suggest using:

1. /chunks.ai/ recommended operating system

   • OS: Windows 7, macOS Sierra - 10.12.6 or above

   • Android: Android5.0 and Chromium or above

   • iOS: iOS10 or above

2. /chunks.ai/ recommended browsers

   • Microsoft Edge 40 or above

   • Google Chrome 50 or above

   • Mozilla Firefox57(Quantum) or above

3. Other Limitation: This service and the third-party audio-visual platform resources connected with this service may not be fully browsed and used in some areas due to government regulations. Please carefully evaluate whether to purchase our services.

Forgotten password

To register with a normal account, please enter your email address and password. If you have forgotten your password, click "Forgot Password" at the bottom right corner and enter your registered email. You will later receive a "/chunks.ai/ Reset Password Notification Letter" in your mailbox. Click on the link to change your password.